Digital Payments Resources

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© © Shutterstock/ Yaw Niel
Industry Report

COVID-19: Making the case for robust digital financial infrastructure

In this report, the relationship between financial infrastructure and the performance of disbursement programs in their design ambition and how well they delivered is assessed.
Industry Report

Covid-19 G2P Cash-Transfer Payments

This brief highlights the role of cash transfers and digital distribution as a part of COVID-19 response in Colombia.
© © GSMA
Industry Report

Mobile money enabled cash assistance: User journeys in Burundi

This report applies a human-centered design approach that empathizes with and understands the lived experiences of Concern Burundi’s CVA recipients who are receiving mobile money-enable humanitarian aid.
Industry Report

Here’s how governments can help mobile phones become a humanitarian lifeline

Mobile technology has the potential to transform lives in the long run, not just during the coronavirus crisis, as long as we take the right steps to ensure nobody is left behind. This article outlines ways governments can step in to ensure mobile services help the world’s most vulnerable communities fight the pandemic and access essential support.
© © GSMA
Industry Report

The digital lives of refugees and Kenyans with disabilities in Nairobi: A human-centred design approach to identifying mobile-enabled opportunities

This research focuses on disability, using human-centred design methods to better understand how refugees and Kenyans with visual and hearing impairments in Nairobi use mobile technology and potential opportunities that it could provide.
© © Better Than Cash Alliance
Industry Report

Policy and regulatory recommendations to facilitate mobile humanitarian and social assistance during COVID-19

This guidance note outlines the most significant challenges that MNOs face (or likely to face) in the context of supporting the delivery of humanitarian assistance in a COVID-19 world and offers relevant recommendations to governments on how to help address or mitigate these challenges.

Industry Report

Partnering During Crisis: The Shared Value of Partnerships between Mobile Network Operators and Humanitarian Organisations

This research offers evidence to help MNOs make informed decisions about engaging in partnerships with humanitarian organisations, and to help humanitarian actors better understand their MNO partners and build successful long-term partnerships.
© © GSMA
Industry Report

The Digital Lives of Refugees

This report by GSMA and UNHCR looks at the ways in which refugees are using mobile phones to help guide digital interventions by humanitarian organizations and mobile network operators.
© Bill & Melinda Gates Foundation/Frederic Courbet
Industry Report

How do refugees use their mobile phones? 

New GSMA and UNHCR report looks at the ways in which refugees are using their mobile phones to help guide digital interventions by humanitarian organizations and mobile network operators. It identifies affordability, literacy, digital skills, and charging as the main barriers to mobile phone ownership and mobile internet usage.
Industry Report

The age of digital interdependence

The UN Secretary General’s High-Level Panel on Digital Cooperation released this report. It highlights the need for inclusivity and protection of human rights to ensure a safe digital future for all and shares 5 key recommendations.